If it’s the wrong size, doesn't fit or look as desired, no worries! You may return purchased Products for EXCHANGE/REFUND within 30 days from the purchase date, subject to compliance with the terms & conditions agreed when using our products and services, below is a resumed version of our returns and exchange compliance:
Please read carefully before proceeding any further
**Your Best Kilts, Amazon or eBay invoice elegible copy or original must be enclosed with the returned products. Products must be returned in the original packaging, in “as new condition”, and with all component products, parts, accessories, and other documents and items**.
**If you return Products (1) which have been damaged or used, (2) after the 30 working days returns period, (3) parts of which, including components, included products, accessories, packaging, boxes, documents and/or other items are damaged or missing, or (4) without pre-paid delivery, Best Kilts retains the right either to refuse to refund product purchase price (subject to applicable local law), or to charge you repair, restocking or related fees and delivery charges. Best Kilts may in that case deduct those fees and charges from any payments to be refunded to you**.
On return of Products*, Best Kilts will, subject to the above limitations, repay the actual amount paid to Best Kilts, less any fees and charges due to Best Kilts (as per the above), by crediting your relevant credit card or bank account (or other means).
The issue by Best Kilts of a return reference number shall not constitute an acceptance or acknowledgment of any right to return Products, except to the extent that these Terms or mandatory applicable laws confer such a right.
On canceling Services*, Best Kilts will, subject to the above qualifications, repay the actual amount paid to Best Kilts, less any fees and charges due to Best Kilts (as per the above), by crediting your relevant credit card or bank account, refunds may take up to 72 Hours.
*On returning products, postage costs are retained and are not refundable.
Our deduction fees may vary:
Late Returns: -18.4% +0.20p (GBP) of product sale price.(This charge cover fees charges that can not be reversed after 30 days from the sale date.)
Damaged goods Returns: 30% of product sale price excluded shipment Charge.
Missing parts or components: Missing product sale price charge.
Without Packaging: £0.50 for product packaging.
Canceling Custom Made Orders: 30% of product sale price excluded shipment Charge, Canceling order within 48Hrs does not apply fee charges.
Got something and need to have it returned?
We provide an easy and efficient way to have your goods exchanged anywhere in the world, Visit www.bestkilts.com/returns for a complete guide on how to proceed with your exchange or refund.
To obtain a label fist you need to purchase a service that provides a return label, after receiving your confirmation of payment with your order status,
CLICK ON THE PRODUCT NAME AS HIGHLIGHTED BELLOW.
The label service is only downloadable 2 times after 2 attempts it will not be able to download anymore, please use a computer connected to a printer in order to have the label download and printed for the first time.
In order to have your item sent back to us for a refund you can either send it back to us directly to the address printed on your invoice, or you can use one of our tracked services provided to have it sent directly to us (a printer required when using our services).
If you would like to return your items using your local mail services please note the address:
Best Kilts LTD
FAO: Katarzyna De Souza / Returns Dep.
2 Granton Mill Road
Edinburgh - EH4 4UR
Scotland - United Kingdom
Alternatively if you wish to have your item/s sent back single way for a refund using our label service please click here.
The services provided here are to provide a speedy option when returning items for an exchange or refund.
NOTE: Label and exchange services are only available to the UK, please check the WORLD RETURNS options for your country alternative return.
-If you have sent us item/s back for an exchange but have not paid costs to send it back to you please use our RETURN FEE ONLY.
This service covers cost to send exchanged items back to you on Royal Mail Track Service
- If you are returning items for a refund only we recommend using the RETURNS LABEL ONLY.
This service covers cost of sending your item back to us using Royal Mail Track 48 Service
- If you are sending item/s back for an exchange we recommend to use our service RETURN EXCHANGE FEE UK + Track 48 Return Label
This option covers the cost of sending the item back to us for exchange and re-send a new item back to you as instructed.